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We have found that hospitals are most successful with the Internal Messenger feature when they create staff records for each workstation in the hospital. With the exception of sending messages and tasks to a specific provider, in most instances, users will want to send a message to a specific location in the hospital. A message about the client who is coming to the front desk to pay, can be sent to all Front Desk computers instead of to a specific person who may, or may not, end up checking out that client. A message about a prescription refill can be sent to the pharmacy computer, or a message about the patient in surgery can be sent to the treatment or surgery workstation. This ensures that the workstation will get the notification and is not dependent on a specific person receiving the notification.
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