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Current Version: DVMAX v8.8

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Info
titleIMPORTANT

If you are using Remote Processing, please call DVMAX Technical Support (800-950-5455) to discuss specific instructions regarding this upgrade. Remote processing clinics must schedule an appointment with support for upgrade assistance of their remote terminals BEFORE starting the upgrade process. All remote terminals must be available during the upgrade.


If you are an MPA practice, please call DVMAX Technical Support (800-950-5455) prior to upgrading. (All MPA locations must be upgraded within the same 24 hours).


Info
titlePre-Install Checklist

We have implemented a new 4D Write Pro Word Processing module so that the DVMAX Client application could be supported on 64-bit operating systems. With this upgrade, there are a few steps you must take PRIOR to performing the steps below.

  1. Verify that all of your workstations run on a 64-bit operating systems. DVMAX Client will no longer run on a 32-bit operating system.
  2. Save any logos or pictures pasted into your word processing documents; these pictures may not convert during the upgrade process.
  3. Make note of any word processing documents you will be using shortly after upgrade. You will want to review these after the upgrade to make sure there are no formatting edits necessary.
  4. If you are using our Integrated Credit Card processing feature, please verify that you are using EMV compliant devices. You must be EMV compliant before upgrading. Please contact OpenEdge at 1-888-560-0975 if you have questions about compliance.
  5. If you are using our faxing service, please note that support for our faxing service is not available with DVMAX v8.8. Faxing service in all other DVMAX versions ends in June. If you are using our faxing service and have not yet been contacted by your DVMAX Account Manager, please reach out at 800-877-9221 ext 1.

(The full checklist can be found here - Pre-Install Checklist for Upgrading to DVMAX v8.8)

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Review System Requirements before proceeding: System Requirements for the Current DVMAX Release

(warning) (Support for Mac OS 10.10.x-10.11.x and Windows XP/Vista/Windows 7 and 32-bit Windows 10 has ended!) (warning)

(warning) (Support for Macintosh computers manufactured in 2007 or earlier has ended!) (warning)

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Step 10: Toss Browser Cache

(warning) (Steps may vary based on version of the web browser) (warning)

Firefox

  • In the top right corner, click the button with 3 horizontal lines, Click on History, then select Clear Recent History.
  • Change the Time range to Everything.
  • Click the Details Arrow and ensure Cache is checked.
  • Click Clear Now.

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