...
In the black command prompt window, type in the following information:
telnet <your outgoing email host> <outgoing email port>
For example:
telnet smtp.comcast.net 25
Where smtp.comcast.net is the outgoing host.
And '25' is the port provided by your ISP.
If the connect is successful, you will get a new black window titled 'Telnet ' (ie. Telnet smtp.comcast.net) on Windows.
On Macintosh, there will be a reply saying "Connected to ."
If the connection does not establish within 15-30 seconds, you likely:
a) have a typo in the information you entered. Try again.
b) Have incorrect information for connecting to your Email provided by your ISP.
Note: If the test times out then you will need to touch base with your ISP, explaining that you are unable to telnet to their server with the information they provided.
Note: If the connection immediately disconnects with a message stating 'connection reset' in some shape or form, your network security and/or your internet provider is rejecting your attempt on the port you're using. Try a different port (ie. 587, 2525, or ask the Email provider for other supported ports)
If the test works, then it verifys your computer can connect to the your email server with the credentials provided. Next you'll want to make sure the email server supports some common login methods.
While still connected to the mail server type the following: ehlo
The server will respond by showing you a list of commands and features it supports.
Look for a line that starts with 250-AUTH. After that it will list all the types of authentication it supports. One of the following 3 methods MUST be listed for DVMAX to use that mail server:
CRAM-MD5
PLAIN
LOGIN
NOTE: Even if the above items are listed for login, if ANY of the listed values say START TLS or START SSL, then the server requires TLS/SSL which DVMAX 7.0 does not support at this time. SSL Email will work on DVMAX 7.5.
If none of these auth types are listed, then DVMAX will not be able to authenticate properly on that mail server. You will either need to ask your ISP to support those AUTH types, or use a different ISP with DVMAX.
Otherwise if those AUTH types are listed, then DVMAX should have no problem using your Host, Port, and auth type of your ISP.