The IDEXX Vet Lab Station (IVLS) can be configured to send results and PDFs of results. Sometimes these PDFs can cause DVMAX to display an error and stop downloading results from the IVLSthe IVLS. Follow these steps to eliminate the issue.
- Quit DVMAX Client on the station that communicates with the IVLS.
- On the IVLS, change it's settings by tapping tap the DVMAX iconIcon.
- Change from: On -> Results and Reports
- To: On -> Results Only
- Tap OK to save.
- Log back into DVMAX Client.
- If errors persist, click Abort for now.
- Proceed to the Data Editor.
- Locate the LabResultsQueue table and click the All button to show all records.
- For any records that has their ResultText field listed as a PDF (ie. 20150504_091845_742.pdf) either delete the record, or change it's Status field to Processed.
- Proceed to the kv_main table and locate the Key internal.bldanal_IVLS_logRoot. Ensure it's TextValue field is blank.
- Quit and Relaunch DVMAX Client.
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- Set Transmit Results to: On (Transmit results records only)
If the DVMAX icon is set to anything else, please contact DVMAX Technical Support at 800-950-5455
- Reboot the IVLS (Continue to next steps while IVLS is rebooting)
- Log into DVMAX on the workstation connected to the IVLS
- Click Continue through any error messages until they stop