Occasionally, circumstances will occur where a DVMAX Client connection is terminated abnormally. When this happens, the DVMAX server program may not recognize that the DVMAX Client connection has been disrupted. When this happens, any records that DVMAX Client session had open remain locked to everyone else.
Normally, the DVMAX server will detect disrupted connections and drop their locked records immediately. When it does not, it will usually drop them on it's own after 15 minutes of detecting the stale connection. In rare situations, the server will not realize the connection is actually dead at all, and in those cases user intervention is required to fix the problem. The following steps were created to assist in resolving the problem.
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If you know the name of the computer that DVMAX Client disconnected from, you can either lookup the IP address with the steps below, or move onto Step 2: Abort the user from the server.
If on Windows:
On the computer that DVMAX Client terminated on, go
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to Start -> and
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choose Run, or type in the search box 'cmd' and
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click Enter.
A black command prompt window will appear. Type: ipconfig
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and press Enter.
Your IP address will appear with other information as well. Write down
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the IPv4 Address and move
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onto Step 2: Abort the User from the Server.
If on Macintosh:
Click the Apple menu at the top left and choose System Preferences.
Click on the Network Globe
It should default to your current connection and show your IP address. Write down the IP Address and move onto Step 2: Abort the User from the Server.
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