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  • Another user is working on that invoice - a new invoice will be created.
    • Clicking Ok to the alert will open the patient history and a new invisible invoice. Any new MREs will be added to a new invoice. These charges will not be added to the invoice the front desk is currently viewing. Adding notes to existing MREs will not affect any invoices.
    • System Constants Setting - Invisible Invoice - Disable No Invoice is checked - Guaranteed Charge Capture is on.

  • Another user is working on that invoice. Would you like to try again later, or start a new invoice for this patient?
    • Click Start New to open the patient history screen with a new invisible invoice. Any new MREs will be added to a new invoice. These charges will not be added to the invoice the front desk is currently viewing. Adding notes to existing MREs will not affect any invoices.
    • Click Try Later to open the patient history without starting a new invisible invoice.System Constants Setting - Invisible Invoice - Disable No Invoice is not checked - Guaranteed Charge Capture is not on.