Overview of Support Levels - Effective January 15, 2024
| Service Level | Available to... | Coverage Available |
|---|---|---|
| Copper | Single User Only |
|
| Bronze | Multi-User (2-6 User Licenses) |
|
| Silver | Single User or Multi-User (7-14 User Licenses) |
|
| Gold | Single User or Multi-User (15-20 User Licenses) |
|
| Platinum | Single User or Multi-User (21-30 User Licenses) |
|
| Diamond | Single User or Multi-User (31+ User Licenses) |
|
- Multi-practice access (MPA) clinics need to purchase support for each location.
- If your practice utilizes remote processing, you must purchase Silver or higher support.
After-Hours Emergency Support
All customers paying for Silver support or higher are eligible to receive after-hours support for emergencies only.
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Please note: In most instances, server migrations and application installation are not considered emergencies. We are extending our supported business hours to allow clinics to schedule these activities before or after their business day, but still within DVMAX support hours.
Potential Server Errors
| Anchor | ||||
|---|---|---|---|---|
|
Log File Cannot be Integrated
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