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- In the Patient History, there is a WebPACS icon on the left hand side of the screen. This icon may appear red and gray or all gray. The color of the icon does not determine availability of images to view.
- This icon will be red and gray if there have been images ordered from DVMAX.
- This icon will be completely gray if ordering has not been done through DVMAX. This does not mean that images do not exist for this patient.
- Click on the WebPACS icon
- The first time you are accessing VetConnect PLUS for viewing images from this workstation, you will be prompted to enter the VetConnect PLUS user credentials associated with the IDEXX Web PACS account.
Tip: Check off the Remember Me box to save your credentials for 30 days.
The setting to ask for VetConnect PLUS credentials every 30 days is a VetConnect PLUS setting that cannot be changed. The 30-day countdown is workstation specific.
- After logging in, the most recent radiographs for the patient will be displayed.
Radiographs that were taken prior to the integration with DVMAX, may not be visible in Web PACS. (Please contact the IDEXX digital support team for information on how to make these visible).
DVMAX identifies matching patients by comparing Patient Name, Client Last Name, and Patient ID. If you open a record in which only some of this information matches, you will be presented with an alert message. Please contact the Digital support team at 877-433-9948 for help with editing information in Web PACS. The DVMAX support team can be reached at 800-950-5455 to help make any corrections to the patient name or client last name.
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