Operating Systems: All
Applies to Version: DVMAX 7.6r2 and Up
Windows XP
1. Insure Ensure DVMAX is not running on the workstation you want to toss cache on.
2. Double click My Computer from the Windows desktop or Click on the Start menu and locate My Computer from there.
3. Double click the C:\ drive or Local Disk.
4. Locate the Documents and Settings folder and open it.
5. Locate the User that corresponds to the current user name and open it. (Administrator, Reception etc)
6. Locate the Application Data folder and open it. NOTE: If this folder is not visible see the steps below.
a) Click the Tools menu and select Folder Options.
b) Click the View tab.
c) Locate "Show hidden files and folders".
d) Select this item and choose OK, The Application Data folder should now be visible
7. Locate the 4D folder and delete it. (You may or may not have this folder)
8. Locate the DVMAX or DVMAXClient folder and delete it
Typical Path:
...
Windows 7 & Windows Vista
1. Insure Ensure DVMAX is not running on the workstation you want to toss cache on.
2. Click on ‘Computer’ from the ‘Windows button’ at the bottom left (Start menu).
3. Double click the C:\ drive or Local Disk.
4. Locate the ‘Users’ folder and open it.
5. Locate the User that corresponds to the current user name and open it. (Administrator, Reception etc)
6. Locate the ‘AppData’ folder and open it. NOTE: If this folder is not visible see the steps below.
a) Click the ‘Organize’ button at the top menu and click on ‘Folder and Search Options’
b) Click the View tab.
c) Locate "Show hidden files and folders".
d) Select this item and choose OK, The ‘AppData’ folder should now be visible.
7. Locate the ‘Local’ folder and open it.
8. Delete the DVMAX/DVMAXClient folder. Also delete the 4D folder if you have it.
9. Back up one level, into the AppData folder again.
10. Locate the Roaming folder and open it.
11.Delete the DVMAX/DVMAXClient folder. Also delete the 4D folder if you have it.
Typical Paths:
...
12. Close all open windows and start DVMax. A window titled duplicating resources locally will appear and after a few moments the program will load normally.
Win 8 / 8.1 / 10
1. Insure Ensure DVMAX is not running on the workstation you want to toss cache on.
2. Click on the folder icon in the lower left, close to where the windows icon is (what used to be the Start menu).
3. Double click the C:\ drive or Local Disk.
4. Locate the ‘Users’ folder and open it.
5. Locate the User that corresponds to the current user name and open it. (Administrator, Reception etc)
6. Locate the ‘AppData’ folder and open it. NOTE: If this folder is not visible, go to the View menu, click the box "hidden items".
7. Locate the ‘Local’ folder and open it.
8. Delete the DVMAX/DVMAXClient folder. Also delete the 4D folder if you have it.
9. Back up one level, into the AppData folder again.
10. Locate the Roaming folder and open it.
11. Delete the DVMAX/DVMAXClient folder. Also delete the 4D folder if you have it.
Typical Paths:
...
12. Close all open windows and start DVMax. A window titled duplicating resources locally will appear and after a few moments the program will load normally.
Macintosh OS X
1. Insure Ensure DVMAX is not running on the workstation you want to toss cache on.
2. Click on the Finder or an empty space on the Desktop.
3. Click on the 'Go' menu and choose Library. If it is not visible, hold down the OPTION key (ALT key if it's a Windows Keyboard).
Note: If you cannot locate the 'Library' folder from the 'Go' menu, open your 'home' folder and then double click Library.
5. Locate the Caches folder and open it.
6. Click once on the 4D folder and drag it to the trash. If you have a DVMAX or DVMAX Client folder, delete it as well.
7. Back up one level to the Library folder, then locate the Application Support folder and open it.
8. Click once on the 4D folder and drag it to the trash. Click once on the folder called DVMAX or DVMAX Client and drag it to the trash as well.
9. Close all open windows and start DVMAX. A window titled duplicating resources locally will appear and after a few moments the program will load normally.
Typical Paths:
Users: Home: Library: Application Support: 4D and DVMAX
Users: Home: Library: Caches : 4D and DVMAX
Users: Home: Library: Preferences : 4D (May not be there)
...