Operating Systems: All
Applies to Version: DVMAX 7.6r2 and Up

DVMAX Cache Removal    

Windows 7 & Windows Vista

1. Ensure DVMAX is not running on the workstation you want to toss cache on. 
2. Click on ‘Computer’ from the ‘Windows button’ at the bottom left (Start menu).
3. Double click the C:\ drive or Local Disk.  
4. Locate the ‘Users’ folder and open it.  
5. Locate the User that corresponds to the current user name and open it.  (Administrator, Reception etc)  
6. Locate the ‘AppData’ folder and open it.  NOTE: If this folder is not visible see the steps below.  
 
a) Click the ‘Organize’ button at the top menu and click on ‘Folder and Search Options’
b) Click the View tab.  
c) Locate "Show hidden files and folders".  
d) Select this item and choose OK, The ‘AppData’ folder should now be visible.  
 
7. Locate the ‘Local’ folder and open it.
8. Delete the DVMAX/DVMAXClient folder. Also delete the 4D folder if you have it.
9. Back up one level, into the AppData folder again.
10. Locate the Roaming folder and open it.
11.Delete the DVMAX/DVMAXClient folder. Also delete the 4D folder if you have it.

Typical Paths:

C:\Users\UserName\AppData\Local\4D (and/or DVMAX)
C:\Users\UserName\AppData\Roaming\4D (and/or DVMAX)

12. Close all open windows and start DVMax. A window titled duplicating resources locally will appear and after a few moments the program will load normally. 
 

Win 8 / 8.1 / 10

1. Ensure DVMAX is not running on the workstation you want to toss cache on. 
2. Click on the folder icon in the lower left, close to where the windows icon is (what used to be the Start menu).
3. Double click the C:\ drive or Local Disk.  
4. Locate the ‘Users’ folder and open it.  
5. Locate the User that corresponds to the current user name and open it.  (Administrator, Reception etc)  
6. Locate the ‘AppData’ folder and open it.  NOTE: If this folder is not visible, go to the View menu, click the box "hidden items". 
7. Locate the ‘Local’ folder and open it.
8. Delete the DVMAX/DVMAXClient folder. Also delete the 4D folder if you have it.
9. Back up one level, into the AppData folder again.
10. Locate the Roaming folder and open it.
11. Delete the DVMAX/DVMAXClient folder. Also delete the 4D folder if you have it.

Typical Paths:

C:\Users\UserName\AppData\Local\4D (and/or DVMAX)
C:\Users\UserName\AppData\Roaming\4D (and/or DVMAX)

12. Close all open windows and start DVMax. A window titled duplicating resources locally will appear and after a few moments the program will load normally.

Macintosh OS X 

1. Ensure DVMAX is not running on the workstation you want to toss cache on. 
2. Click on the Finder or an empty space on the Desktop.
3. Click on the 'Go' menu and choose Library. If it is not visible, hold down the OPTION key (ALT key if it's a Windows Keyboard).
Note: If you cannot locate the 'Library' folder from the 'Go' menu, open your 'home' folder and then double click Library.
5. Locate the Caches folder and open it.  
6. Click once on the 4D folder and drag it to the trash.  If you have a DVMAX or DVMAX Client folder, delete it as well.
7. Back up one level to the Library folder, then locate the Application Support folder and open it.
8. Click once on the 4D folder and drag it to the trash. Click once on the folder called DVMAX or DVMAX Client and drag it to the trash as well.
9. Close all open windows and start DVMAX. A window titled duplicating resources locally will appear and after a few moments the program will load normally.  
  
Typical Paths:
Users: Home: Library: Application Support: 4D and DVMAX
Users: Home: Library: Caches : 4D and DVMAX
Users: Home: Library: Preferences : 4D (May not be there)

Browser Cache Removal

*NOTE: These steps may vary based on browser version and operating system

Firefox (Windows)

• In the top right corner, click the button with 3 horizontal lines, Click on History, then select Clear Recent History.
• Change the Time range to Everything.
• Click the Details Arrow and ensure Cache is checked.
• Click Clear Now.

Firefox (Macintosh)

• In the top right corner, click the button with the 3 horizontal lines, Click Preferences
• In the search in the upper right of the window that opens, search for Cache
• Click Clear Data 
• Check off both boxes (Cookies and Site Data and Cached Web Content)
• Click Clear

Safari (Windows)

• From the Safari drop down menu choose Reset Safari or Empty Cache.
• Ensure all settings are selected and click Empty or Reset.

Safari (Macintosh)

• From the Safari drop down menu, choose Clear History
• Choose to clear All History from the drop down options
• Click Clear History

Chrome (Windows)

• In the top right corner, click the button with 3 horizontal lines, then choose Settings.
• Scroll to the bottom and click the link "Show advanced Settings"
• A section labeled "Privacy" will appear. Click the Clear browsing data button
• Make sure you have set "Obliterate the following items from:" to "the beginning of time".
• Ensure empty the cache is selected.
• Click Clear browsing data.

Chrome (Macintosh)

• From the Chrome drop down menu, choose Clear Browsing Data
• Ensure time range is All Time
• Check off Cookies and other site data 
• Click Clear Data

Internet Explorer (Windows)

• Click the Gear Icon or Tools menu, then choose Internet Options.
• In the Browsing History  section, click the Delete button.
• Ensure the Temporary Internet files and Cookies and website Data are checked.
• Click the Delete button.