Optimal Settings for DVMAX on Windows

Owned by John Bellos (Unlicensed)
Last updated: Jan 31, 2022 by Joya Coen
5 min read

Following is a list of functions on multiple Operating Systems that should be configured on any computer, whether it be a server or workstation. Some settings are not applicable on certain Operating Systems so pay special attention to whether a specific function applies to you. 

NOTE: Instructions for changing the setting may vary based on Operating System version.


Exclude DVMAX from Antivirus Software

Many functions will require you to exclude DVMAX from any anti-virus software installed on your workstations. Below are the typical locations of DVMAX-related programs:

DVMAX Client Paths:

  • C:/DVMAXPractice/DVMAXClient
  • C:/Program Files (x86)/DVMAXPractice/DVMAXClientFolder/
  • C:/Program Files (x86)/DVMAXProgramFiles(current version number)/DVMAXClientFolder
  • C:/Program Files/DVMAXProgramFiles(current version number)/DVMAXClientFolder/

DVMAX Server paths:

  • C:/DVMAXPractice/DVMAXServer
  • C:/Program Files (x86)/DVMAXPractice/DVMAXServerFolder/
  • C:/Program Files (x86)/DVMAXProgramFiles(current version number)/DVMAXServerFolder/
  • C:/Program Files/DVMAXProgramFiles(current version number)/DVMAXServerFolder/

DVMAX Single User paths:

  • C:/DVMAXPractice/DVMAX
  • C:/Program Files (x86)/DVMAXPractice/DVMAXSUFolder/
  • C:/Program Files (x86)/DVMAXProgramFiles(current version number)/DVMAXSUFolder/
  • C:/Program Files/DVMAXProgramFiles(current version number)/DVMAXSUFolder/


Allow DVMAX through Firewall

In the Search bar in the lower left, search Control Panel
Locate Windows Firewall and open it.
If you do NOT see it, locate 'System & Security' and Open it - then choose Windows Firewall from there.

On the left - if Windows Firewall is ON, choose 'Allow a program through Windows Firewall'.

A list of Applications will appear, click Browse at the bottom and point to DVMAX Client and/or DVMAX Server (if on the server computer). Typical locations are listed at the beginning of this document.


Turn off User Account Control 

User Account Control (UAC) on Windows can cause a number of issues with DVMAX Practice. The best way to handle this is to turn off the UAC security setting altogether.  

To disable UAC:

  • In the Search bar in the lower left, type “User Account”
  • When you see Change User Account Control, open it.
  • Drag the slider bar all the way to Never. Type in user name and password if prompted.
  • Reboot the computer for these changes to take effect

Set the Scale (Font Size)

  • In the search bar in the lower left, type Adjust Font
  • In the find results, click on Make Text Size Bigger
  • Leave the settings on 100% for best experience in DVMAX. Changing to a higher scale can make some lists not display properly in DVMAX.

Power Settings - Disable System Standby and Sleep mode

·         In the search bar in the lower left, type Sleep

·         In the results, click Power & Sleep Settings

·         In the Sleep section, set PC Power sleep to Never. (On laptops, when on battery, you can leave it on 1 hour, but when plugged in, set to Never. It is recommended that the laptop remain plugged in during use)

·         Click Additional Power Settings

·         On the left, click Change when the computer sleeps

·         Click Change Advanced power settings

·        Next to Hard Disk, set Turn Off Hard Disk to 0 minutes (Never)

Adjust Power Management Setting:

·         In the search bar in the lower left, type Control Panel

·         In the results, click Control Panel

·         Double click on Network and Sharing Center.

·         Double click your active connection link.

·         On the window that appears, click Properties.

·         At the top right of the next window click Configure.

·         Click the Power Management tab (if this tab does not exist, you do not need to proceed)

·         Uncheck Allow the computer to turn off this device to save power.

·         Click OK through the windows to save all changes.

Adjust USB sleep settings:

Applies only to clinics using integrated credit card devices attached to DVMAX.

·         In the search bar in the lower left, type Device Manager

·         In the results, click Device Manager

·         Locate Universal Serial Bus Controllers, click the arrow to expand USB controllers, right click the USB device which their credit card terminal is connected to and select properties from the menu.

·         Click the Power Management tab (if this tab does not exist, you do not need to proceed)

·         Uncheck Allow the computer to turn off this device to save power.

·         Click OK through the windows to save all changes.

Alternatively also check if USB sleep setting exists in this other area:

·         In the search bar in the lower left, type Sleep

·         In the results, click Power & Sleep Settings

·         Click Additional Power Settings

·         On the left, click Change when the computer sleeps

·         Click Change Advanced power settings

·        Next to USB Settings, disable USB selective suspend setting


Adjust Web Browser Settings

Internet Explorer and Microsoft Edge is not recommended for use with DVMAX.

Firefox:

  • Disable Smooth Scrolling
    • Click on the icon with three horizontal bars in the top right. Choose Settings
    • Under General, scroll to Browsing.
    • Uncheck Use Smooth Scrolling.
  • Clear browser history 
    • Click on the three horizontal bars in the top right and choose History.  Choose "clear recent history...".  Make sure the time range says Everything, and the first 5 boxes are checked.  Click the Clear Now button.  Close the browser and open Scheduler from DVMAX again. NOTE, this should be done on a regular basis

 
Chrome

  • Empty Cache
    • In the top right corner, click three vertical dots, then choose Settings
    • On the left, choose On Startup
    • Select Open the new Tab Page
    • On the left, choose Security and Privacy
    • Select the Advanced tab
    • Click the Clear browsing data button
    • Set the Time range to "All time".
    • It is recommended to have the first 4 checkboxes checked.
    • Click Clear data.
  • Disable Smooth Scrolling
    • Get into Flags by typing "chrome://flags/#smooth-scrolling" (no quotes) in the address bar
    • Scroll down until you see Smooth Scrolling (Or search for it)
    • Set the dropdown to Disable


Configure Windows Feature: Data Execution Prevention (DEP) 

Applies to: DVMAX version 7.0.12r6 and lower only. Users on DVMAX versions 7.5 and higher do not need to change default settings.

Windows Feature "Data Execution Prevention" will terminate/crash DVMAX upon startup if it is not configured correctly. We suggest that you set Data Execution Prevention to monitor Windows processes ONLY, instead of ALL applications.

1. Right click My Computer or Computer (may be located in the 'Start' menu)
2. Select Properties.
3. Click the Advanced tab (Windows XP) or Advanced System Settings link (Vista, 7 and higher)
4. In the Performance section, click the Settings button.
5. Click the Data Execution Prevention tab.
6. Select Turn on DEP for essential Windows program and services only.
You must reboot your computer for this change to take effect.

Date Format

Your date format must be in mm/dd/yy format and be consistent across all computers that access DVMAX in any shape or form. This includes the Server, workstations, and any external integrations (lab equipment, etc.) that talk to DVMAX.

Network Setup

While DVMAX can work on both wireless and wired connections, the DVMAX Server MUST be wired with an ethernet cable.
Workstations can be configured wirelessly, but connectivity and performance can vary due to environmental limitations (brick walls, poor signal, occasional interference). The best performance can be achieved with wiring all connections via Ethernet.

Server Reboot

We recommend a restart of the server computer every 30 days. This can be done in conjunction with any necessary updates to the server that require a restart. DVMAXServer.exe can be added to your startup items but should never be added as a task in the windows task scheduler.  

 Always check our Certification Matrix for DVMAX Practice Product Line document before upgrading your Server Operating System.

Client Application Relaunch

We recommend a daily relaunch of the DVMAX client application on each workstation.