Cache File Removal for DVMAX v7.0
Operating Systems: All
Applies to Version: DVMAX 7.0 - 7.0.12
BEFORE proceeding with these steps, please try the steps in our Force the Update of the Local Resources document to see if this resolves your concern.
Windows 2000/XP
1. Insure DVMAX is not running.
2. Double click My Computer from the Windows desktop or Click on the Start menu and locate My Computer from there.
3. Double click the C:\ drive or Local Disk.
4. Locate the Documents and Settings folder and open it.
5. Locate the User that corresponds to the current user name and open it. (Administrator, Reception etc)
6. Locate the Application Data folder and open it. NOTE: If this folder is not visible see the steps below.
a) Click the Tools menu and select Folder Options.
b) Click the View tab.
c) Locate "Show hidden files and folders".
d) Select this item and choose OK, The Application Data folder should now be visible
7. Locate the 4D folder and open it. NOTE: If you cannot locate this folder see the steps below. Windows occasionally places the 4D folder in alternate locations based on the individual Windows configuration.
• C:\Windows\4D\
• C:\WINNT\4D
• C:\Documents and Settings\UserName\Windows\4D\
• C:\Documents and Settings\UserName\Local Settings\4D
8. Locate and delete any instances of the DVMax.4dc folder. NOTE: The suffix of this file may include a series of numbers. (e.g. DVMax.4DC_192_168_1_101 )
9. Delete the folder(s) by pushing the delete button on the keyboard. If prompted to confirm, choose yes.
10. Close all open windows and start DVMax. A window titled duplicating resources locally will appear and after a few moments the program will load normally.
Typical Path: C:\Documents and Settings\Administrator\Application Data\4D\DVMax.4DC
Windows 7 & Windows Vista
1. Insure DVMax is not running.
2. Click on ‘Computer’ from the ‘Windows button’ at the bottom left (Start menu).
3. Double click the C:\ drive or Local Disk.
4. Locate the ‘Users’ folder and open it.
5. Locate the User that corresponds to the current user name and open it. (Administrator, Reception etc)
6. Locate the ‘AppData’ folder and open it. NOTE: If this folder is not visible see the steps below.
a) Click the ‘Organize’ button at the top menu and click on ‘Folder and Search Options’
b) Click the View tab.
c) Locate "Show hidden files and folders".
d) Select this item and choose OK, The ‘AppData’ folder should now be visible.
7. Locate the ‘Roaming’ folder and open it.
8. Locate the 4D folder and open it. NOTE: If you cannot locate this folder see the steps below. Windows occasionally places the 4D folder in alternate locations based on the individual Windows configuration.
• C:\Windows\4D\
• C:\WINNT\4D
• C:\Documents and Settings\UserName\Windows\4D\
• C:\Documents and Settings\UserName\Local Settings\4D
9. Locate and delete any instances of the DVMax.4dc folder. NOTE: The suffix of this file will include a series of numbers. (e.g. DVMax.4DC_192_168_1_101 )
10. Delete the folder(s) by pushing the delete button on the keyboard. If prompted to confirm, choose yes.
11. Close all open windows and start DVMax. A window titled duplicating resources locally will appear and after a few moments the program will load normally.
Typical Path: C:\Users\Administrator\AppData\Roaming\4D\DVMax.4DC_192_168_1_100
Macintosh OS X
1. Insure DVMax is not running.
2. Locate the Hard Disk icon on the desktop and open it. This is usually located in the upper right hand corner of the desktop.
3. On the left hand side, locate your Mac User (It will appear with the icon of a house) and click on it.
4. On the right, locate the Library Folder and open it.
5. Locate the Application Support folder and open it.
6. Click once on the 4D folder and drag it to the trash.
7. Close all open windows and start DVMAX. A window titled duplicating resources locally will appear and after a few moments the program will load normally.
Typical Path: Users: Home: Library: Application Support: 4D