Active4D Bundle Replacement

Owned by Amy Blanchard
Last updated: Aug 05, 2016

Applies to: v8.5

Follow the instructions in this document when getting an alert that reads, "Session commands cannot be used when session support is turned off"

*Note - this will require a few minutes of down time for the DVMAX Server application. Please plan accordingly.

  1. Download the file below to the desktop of the computer running the DVMAX Server or DVMAX Single User application and extract the files
    1. Active4D.bundle.zip 
  2. Verify that there are no users logged into DVMAX Client. Quit the DVMAX Server or DVMAX Single User application.

  3. Copy the entire Active4D.bundle folder (Note: If the Active4D.bundle folder has another Active4D.bundle folder located within it, copy that instance of the folder)

  4. Paste the folder in the following location, and when prompted, choose Copy and Replace All for applicable files 

    1. Windows – C:\Program Files(x86)\DVMAXPractice\DVMAXServerFolder\Plugins / (Single User) C:\Program Files(x86)\DVMAXPractice\DVMAXSUFolder\Plugins

    2. Macintosh

      1. Navigate to Applications, then open the DVMAXPractice folder.
      2. Right click the Server Application and click Show Package Contents

      3. Open Contents, then Plugins

      4. Paste the Active4D.bundle file in the Plugins folder

  5. Restart the DVMAX Server or DVMAX Single User application

For assistance, please call Tech Support at 800-950-5455