DVMAX icon on IVLS frequently going offline/online

Applies to: DVMAX v8.0.1 and higher (when using bi-directional integration with the IDEXX IVLS analyzers)

Purpose: This document outlines steps to take when the DVMAX icon shows offline on the IDEXX IVLS on a regular basis.

• Log in to DVMAX Client as Administrator.
• Hold down the shift key on your keyboard, then click the Section menu and select System Constants.
• Let go of the Shift key.
• Click on “I Understand” on the warning message.
• On the Settings tab you will need to look for a Key called “internal.bldanal_IVLS_startBinaryListen” (you can type "ivls" or "Listen" or any other word in the key in the filter box below.)

• By default this setting is False. Click in the value field, delete the word False and type in True
• Click on the X in the upper right or upper left (depends on Operating System) of this window.
• NOTE: DO NOT CLICK THE "RESET TO DEFAULTS" BUTTON!
• Quit  and relaunch DVMAX Client on the station connected with the IVLS.