Configuring DVMAX with IDEXX Vetconnect PLUS

Owned by John Bellos (Unlicensed)
Last updated: Dec 20, 2018 by Amy Blanchard

Operating Systems: Macintosh and Windows
Applies to Versions: DVMAX 7.6 and Up

With DVMAX 7.6 and higher, you can now access VetConnect PLUS directly within DVMAX. The following article outlines how to configure this.

NOTE: This document assumes you already have a VetConnect PLUS account. If you do not, or are not sure, please contact VetConnect PLUS support at 1-888-433-9987 before proceeding.

Step 1: Enter your VetConnect PLUS and VC Agent credentials


  • In DVMAX Client, on any workstation, go to the File menu and choose Preferences.
  • Click on Lab Result Setup tab.
  • Near the bottom, locate Idexx Configuration
  • Ensure Use VC4 Lab Services is selected
  • Check off Check For Results
  • Keep Check Every 1 Hours setting as is
  • Enter your VC Agent User ID and Password
  • Enter VetConnect User ID and Password (Note: This is not the same as your IDEXX Lab Services user & password)
  • Click OK to save to your changes.

If you are unsure of your user and password information, the VetConnect PLUS support team can help you identify both your VC Agent and VetConnect user ID and password (888-433-9987).

Step 2: Access Vetconnect PLUS through DVMAX


  • In DVMAX Client, click the Labs / Test tube icon in the Command Palette at the top right.
  • The Lab Results window will open. Click the VetConnect PLUS button near the bottom right.
  • DVMAX will load the VetConnect PLUS site with your stored credentials.
  • You can also access individual patient lab results in VetConnect PLUS using the VCPlus button in the patient record.
    • Note: This icon will become active when there are lab results available. (Results submitted prior to this configuration will not be available using this button).


If you get an alert stating "Error Authenticating to VetConnect Plus", please close that window and proceed to http://vetconnectplus.com with your default web browser. Log into the site fully with your user & password. This will force the activation process and make it possible to access VetConnect PLUS from within DVMAX using the steps above. If you still are unable to log in with your web browser, contact IDEXX VetConnect PLUS Support for assistance at 1-888-433-9987.