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Current Version: DVMAX v8.8

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Info
titlePre-Install Checklist

We have implemented a new 4D Write Pro Word Processing module so that the DVMAX Client application could be supported on 64-bit operating systems. With this upgrade, there are a few steps you must take PRIOR to performing the steps below.

  1. Verify that all of your workstations run on a 64-bit operating systems. DVMAX Client will no longer run on a 32-bit operating system.
  2. Save any logos or pictures pasted into your word processing documents; these pictures may not convert during the upgrade process.
  3. Make note of any word processing documents you will be using shortly after upgrade. You will want to review these after the upgrade to make sure there are no formatting edits necessary.
  4. If you are using our Integrated Credit Card processing feature, please verify that you are using EMV compliant devices. You must be EMV compliant before upgrading. Please contact OpenEdge at 1-888-560-0975 if you have questions about compliance.
  5. The faxing service in all DVMAX versions ended in June 2020. 
  6. If you are using IDEXX rVetLink, there are additional step you must take during the upgrade and you must schedule an appointment to reactivate your integration after performing the DVMAX upgrade. Please contact DVMAX Technical Support at 800-950-5455 prior to upgrading to get the additional upgrade steps.

(The full checklist can be found here - Pre-Install Checklist for Upgrading to DVMAX v8.8)

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Unregister the 4D Service

If the Server application is running as a service, you will need to stop the service, then manually launch DVMAX Server on the local admin account. The rest of the steps that take place within the Server application will be done on the locally launched instance.

All users should be logged off DVMAX Client workstations before proceeding.

To unregister the 4D Service:

  1. Stop the 4D Service currently running on the server
    1. Right-click on My Computer
    2. Choose Manage
    3. Click on Services and Applications
    4. Click on Services
    5. Highlight 4D Server: DVMAX and click Stop
  2. Launch DVMAX Server application locally
  3. From the File menu, select Unregister all Server services.
    1. If Unregister all Server Services is unavailable (i.e. you cannot select it), then the 4D Service has already been unregistered.
    2. If there are no unregister options are available, the DVMAX Server is still running as a service.
  4. From the File menu choose Quit.

Backup your DVMAX Data

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  • On DVMAX Server, go to File -> Backup.
  • When the Backup dialog appears, click the Backup button.
  • When the Backup is finished, Proceed to Step 3.

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Set DVMAX Server up as a Service (Windows) or Set DVMAX Server to Open at Login (Macintosh)

We recommend running the DVMAX Server application as a service on Windows servers. Complete documentation on how to configure DVMAX Server as a service can be found in our Running DVMAX Server Application as a Service document.

We recommend setting the DVMAX Server application to open at login on Macintosh servers. Complete documentation on how to configure this setting can be found in our Set DVMAX Server Application to Open at Login document.

Upgrade/Update DVMAX Client on Workstations

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