In many systems, the installed printers are not available to the Windows Local System Account. This is not an issue until you set DVMAX Server to run as a service. When DVMAX runs as a service, it runs under the Local System Account, and thus has no access to PDFCreator - a critical driver needed to create PDFs in the DVMAX application.
To correct this, follow these steps to make printers available to windows services.
Step 1: Download Batch file to your DVMAX Server computer
- Download this file and save it onto your Desktop.
- Unzip the file, resulting in a .bat file.
Step 2: Execute Batch File and follow prompted directions
- Unzip the downloaded file.
- Right click the downloaded pdfCreator_serviceFix.bat and choose 'Run as Administrator'.
- A command prompt window will open informing you of 3 text files that have been created.
- Navigate to the C:\ and open each file one at a time.
- Change the contents of the text file:
Replace: HKEY_CURRENT_USER\
With: HKEY_USERS\.Default\
- Double check your changes to ensure all characters are typed correctly, including periods and slashes.
- Save your changes and close the document.
- On the command prompt window, Press any key to continue.
- A status indicating the the operation was successful should appear for each text file modified.
- Press any key to close the command prompt window.
If DVMAX Server is currently running, quit and relaunch the service.
PDFs should now work correctly when DVMAX Server runs as a service.