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New Printer First Time Setup

PLEASE DO NOT PLUG THE USB CABLE INTO YOUR PRINTER UNTIL INSTRUCTED

  1. Set up your printer in an area that will allow for easy retrieval of your printed collars and article labels.
  2. Remove the blue tape and plastic packaging.
  3. Ensure the printer is plugged into power and the printer is turned on.

Note: Do not plug the USB cable into your printer until prompted. You will be instructed to do so while installing the driver on your computer.

  1. Open the printer cover by pressing the button on the top front right side of the printer.
  2. Ensure the media is on the left side of the printer with the roll feeding from the bottom, as pictured on the inside of the cover. Pull about two inches of media out of the printer if it’s not already done.

Note: The colored side of the collar media should be facing down.

  1. Ensure the clear plastic spacer is inserted in the right side of the printer.

Note: The spacer must be installed at all times to prevent the roll from shifting inside the printer.

  1. While holding onto the couple inches of media sticking out of the printer, gently close the cover until it clicks firmly in place. The printer will feed and cut the media. The media is now aligned.

 

Driver Installation Instructions for Windows

  1. Insert the PetDetect® driver software into the disc drive of the computer in which you would like to connect the PetDetect printer.

Note: If the PetDetect printer will be connected to a print server then contact your technical support staff for further instructions.

  1. The driver will detect your operating system and install the correct driver version.
  2. If for any reason the CD does not auto-start, navigate to your CD or DVD drive folder and double-click PetDetect.exe to run the installer. You can also download the printer driver directly at
    www.idexx.com/petdetectdriver or by visiting the Practice Solutions Resources page on idexx.com at: www.idexx.com/small-animal-health/support/documents-and-resources/practice-solutions-resources.html.
  3. Carefully follow the on-screen instructions to properly install the driver and close the dialog box when complete. Connect the USB cable to the printer once instructed.

 

Driver Installation Instructions for Macintosh

 

  1. Get the Macintosh CUPS Driver directly from the Practice Solutions Resources page at:
    https://www.idexx.com/small-animal-health/support/documents-and-resources/practice-solutions-resources.html
    Scroll down and download the recommended driver.
  2. Unzip the downloaded installer, then open the starcupsdrv folder, then the Driver folder.
  3. Double click the starcupsdrv.pkg file to begin installation.
  4. Follow the prompts in the installer until it is finished.
  5. Connect the power source to the back of the printer and into an outlet.
  6. Turn the printer on
  7. Connect the USB to the back of the printer and then into your Macintosh computer.
  8. Go to the Apple menu and choose System Preferences.
  9. Click the Printers & Scanners icon.

10. You should see a printer labeled Star TSP7.

If no printer is listed, click the + icon at the bottom left and let the system search for and detect the printer on it's own. Once it has identified it, follow the prompts to add it as a printer.

  1. 11.  If you want to share the printer, click the checkbox Share this printer on the network.

12. Open any browser, and navigate to http://localhost:631

13. Click on the Printers tab.

14. Click on the blue printer queue name

15. In the Administration drop down, choose Default Options. 

16. Click on Output Options in Blue.

17. Change the Speed to Low.

18. Click the Set Default Options button.

19. If prompted to enter a user and password, put in the same user and password you use to logon or unlock your mac.

20. Close the browser. Driver installation is now complete.

21. If you want to share the printer, you will need to do so by adding the printer to each Mac terminal in the office that will need the ability to print media.

  1. If you want to share the printer, you will need to do so by adding the printer to each Mac terminal in the office that will need the ability to print media.

 

 

 

Installing New Media

 

  1. Ensure the printer is plugged into power and the printer is turned on.
  2. Open the printer cover by pressing the button on the top front right side of the printer.
  3. Remove the existing roll or the cardboard core, if applicable.
  4. Remove the tape from a new media roll.
  5. Insert the media on the left side of the printer with the roll feeding from the bottom, as pictured on the inside of the cover. Pull about two inches of media out of the printer.

Note: The colored side of the collar media should be facing down.

  1. Ensure the clear plastic spacer is inserted in the right side of the printer.

Note: The spacer must be installed at all times to prevent the roll from shifting inside the printer.

  1. While holding onto the couple inches of media sticking out of the printer, gently close the cover until it clicks firmly in place. The printer will feed and cut the media. The media is now aligned.

 

 

 

 

Printer Sharing for Windows

To share the PetDetect printer with more than one workstation—to enable printing from multiple locations or from multiple workstations at the same location—you need to perform the following functions:

 

Windows 10, Windows 8/8.1, Windows 7, Windows Server 2012/2012 R2 and Windows Server 2008 R2

  • On the computer that the printer is connected to or on the Server if the printer is connected to an external print server
  1. Open Control Panel.
  2. Click Devices and Printers.
  3. Locate the PetDetect Raster Printer.
  4. Right-click the printer and click Printer Properties.
  5. Click the Sharing tab.
  6. Check the Share this printer check box.
  7. Type the desired share name in the Share name field and click OK.
  • On the other computers from which you would like to print collars
  1. Open Run.
  2. Type \\computername (this is the name of the computer the PetDetect printer is connected to, e.g., \\workstation1) and click OK.
  3. Locate the PetDetect printer; it will be named with the name given in step 7 above.
  4. Right-click the printer and click Connect.
  5. The PetDetect printer is now added to this workstation. Close any open windows.

 

Windows Server 2008

  • On the computer that the printer is connected to or on the Server if the printer is connected to an external print server
  1. Click Start>Settings>Control Panel or Start>Control Panel.
  2. Double-click Printers.
  3. Locate the PetDetect® Raster Printer.
  4. Right-click the printer and click Sharing…
  5. Check the Share this printer check box.
  6. Type the desired share name in the Share name field and click OK.
  • On the other computers from which you would like to print collars
  1. Click Start>Run.
  2. Type \\computername (this is the name of the computer the PetDetect printer is connected to, e.g., \\workstation1) and click OK.
  3. Locate the PetDetect printer; it will be named with the name given in step 6 above.
  4. Right-click the printer and click Connect.
  5. The PetDetect printer is now added to this workstation. Close any open windows.

 

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