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Following is a list of functions on multiple Operating Systems that should be configured on any computer, whether it be a server or workstation. Some settings are not applicable on certain Operating Systems so pay special attention to whether a specific function applies to you. 

NOTE: Instructions for changing the setting may vary based on Operating System version.


Table of Contents

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Exclude DVMAX from Anti-Virus Software

Many functions will require you to exclude DVMAX from any anti-virus software installed on your workstations. Below are the typical locations of DVMAX-related programs:

DVMAX Client Paths:

  • C:/DVMAXPractice/DVMAXClient
  • C:/Program Files /DVMAXProgramFiles (current version numberx86)/DVMAXPractice/DVMAXClientFolder/
  • C:/Program Files (x86)/DVMAXProgramFiles(current version number)/DVMAXClientFolder
  • C:/Program Files/DVMAXProgramFiles(x86current version number)/DVMAXPractice/DVMAXClientFolder/

DVMAX Server paths:

  • C:/DVMAXPractice/DVMAXClientDVMAXServer

DVMAX Server paths:

  • C:/Program Files /DVMAXProgramFiles (current version numberx86)/DVMAXPractice/DVMAXServerFolder/
  • C:/Program Files (x86)/DVMAXProgramFiles(current version number)/DVMAXServerFolder/
  • C:/Program Files/DVMAXProgramFiles(x86current version number)/DVMAXPractice/DVMAXServerFolder/

DVMAX Single User paths:

  • C:/DVMAXPractice/DVMAXServerDVMAX

...

  • C:/Program Files /DVMAXProgramFiles (current version numberx86)/DVMAXPractice/DVMAXSUFolder/
  • C:/Program Files (x86)/DVMAXProgramFiles(current version number)/DVMAXSUFolder/
  • C:/Program Files/DVMAXProgramFiles(x86current version number)/DVMAXPractice/DVMAXSUFolder/
  • C:/DVMAXPractice/DVMAX

Exclude DVMAX from Windows Firewall

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Allow DVMAX through Firewall

In the Search bar in the lower left, search Control Panel
Locate Windows Firewall and open it.
If you do NOT see it, locate 'System & Security' and Open it - then choose Windows Firewall from there.

On the left - if Windows Firewall is ON, choose 'Allow a program through Windows Firewall'.

A list of Applications will appear, click Browse at the bottom and point to DVMAX Client and/or DVMAX Server (if on the server computer). Typical locations are listed at the beginning of this document.


Turn off User Account Control 

Applies to: Vista & Windows 7, 8 and higher

If you are running Windows Vista or Windows 7 or higher, complete this step.  User Account Control (UAC) on Windows can cause a number of issues with DVMAX Practice. The best way to handle this is to turn off the UAC security setting altogether.  

To disable UAC

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:

  • Click the Windows/Start button at the bottom left portion of the screen and choose Control Panel.  
  • Locate and click User Accounts and Family Safety.  
  • Click User Accounts.  
  • Choose "Change User Account Control Settings" 
  • Drag the slider down to "Never".
  • Reboot your In the Search bar in the lower left, type “User Account”
  • When you see Change User Account Control, open it.
  • Drag the slider bar all the way to Never. Type in user name and password if prompted.
  • Reboot the computer for these changes to take effect.

Win 8 and higher:

  • Hover your mouse in the lower right corner of the desktop, until your toolbar "pops out"
  • Click on "Settings"
  • Choose Control Panel 
  • Locate and click User Accounts and Family Safety.  
  • Click User Accounts.  
  • Choose "Change User Account Control Settings" 
  • Drag the slider to "never".
  • Reboot your computer for these changes to take effect.

Exclude DVMAX From 3rd Party Backup

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Configure Windows Feature: Data Execution Prevention (DEP)

Applies to: Windows XP, Vista, 7 and higher, Windows Server 2003 and higher

Applies to: DVMAX v7.0.12 and lower only. Users on v7.5 and higher do not need to change default settings.

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Configure your Windows Theme

Applies to: Windows Vista, 7 and higher

Windows Vista and 7 have the ability to use more detailed 'themes' for your desktop and other icons. Depending on your video driver, these settings can slow your computer down, and thus cause a performance hit in DVMAX. We recommend you use The Windows Basic theme choices instead.

  1. Right Click on any empty area of your Desktop and choose Personalize.
  2. A list of themse will appear, you will see Aero themes and Basic themes.
  3. Choose any of the Basic themes (We recommend Windows Basic) and apply it.

Set your Font DPI to 96 (the default setting).

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Power Settings - Disable System Standby and Sleep modes

Applies to: Windows XP, Vista, 7 and higher

Windows XP

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Set the Scale (Font Size)

  • In the search bar in the lower left, type Adjust Font
  • In the find results, click on Make Text Size Bigger
  • Leave the settings on 100% for best experience in DVMAX. Changing to a higher scale can make some lists not display properly in DVMAX.

Power Settings - Disable System Standby and Sleep mode

·         In the search bar in the lower left, type Sleep

·         In the results, click Power & Sleep Settings

·         In the Sleep section, set PC Power sleep to Never. (On laptops, when on battery, you can leave it on 1 hour, but when plugged in, set to Never. It is recommended that the laptop remain plugged in during use)

·         Click Additional Power Settings

·         On the left, click Change when the computer sleeps

·         Click Change Advanced power settings

·        Next to Hard Disk, set Turn Off Hard Disk to 0 minutes (Never)

Adjust Power Management Setting:

·         In the search bar in the lower left, type Control Panel

·         In the results, click Control Panel

·         Double click on Network and Sharing Center.

·         Double click your active connection link.

·         On the window that appears, click Properties.

·         At the top right of the next window click Configure.

·         Click the Power Management tab (if this tab does not exist, you do not need to proceed)

·         Uncheck Allow the computer to turn off this device to save power.Click OK

·         Click OK through the windows to save all changes.

Windows Vista & 7 and higher

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Adjust USB sleep settings:

Applies only to clinics using integrated credit card devices attached to DVMAX.

·         In the search bar in the lower left, type Device Manager

·         In the results, click Device Manager

·         Locate Universal Serial Bus Controllers, click the arrow to expand USB controllers, right click the USB device which their credit card terminal is connected to and select properties from the menu.

·         Click the Power Management tab (if this tab does not exist, you do not need to proceed)

·         Uncheck Allow the computer to turn off this device to save power.Click OK

·         Click OK through the windows to save all changes.

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Click Start and choose Control Panel.
Double click Power Options.
Alternatively also check if USB sleep setting exists in this other area:

·         In the search bar in the lower left, type Sleep

·         In the results, click Power & Sleep Settings

·         Click Additional Power Settings

·         On the left, choose click Change when the computer sleeps.Change Put the computer to sleep to Never.
Note: If the computer is the DVMAX Server, proceed wth the next step, otherwise click Save Changes and move onto the next category in the document.
If this is the DVMAX Server computer, click Change advanced power settings, next.
Click on the '+' in front of Hard Disk.
Click on the '+" in front of Turn off hard disk after.
Click on the drop down option and change it to Never.
Click OK, and Save Changes to complete the configuration.

Adjust Web Browser Settings

Depending on which web browser you decide to use with DVMAX, some settings will need to be adjusted. We've included them below.

(warning) (Instructions for adjusting these settings may differ based on the version of the web browser).

NOTE: Add-ons, and advertising toolbar search tools are notoriously known to have an adverse effect on browser performance. If things are not working as expected, look into uninstalling these programs.

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  • Add DVMAX Scheduler to list of trusted sites
    • Click on the Tools menu and choose Internet Options.
    • Click on the Security tab.
    • Click on the Trusted Sites green checkmark icon.
    • Click the Sites button.
    • Add the DVMAX Scheduler address to the trusted sites (You will need to uncheck "Requires server verification https: for all sites in this zone")
    • Click Close and OK.
  • Turn off Pop-Up Blocker
    • Click on the Tools menu again and choose Pop-up Blocker
    • Choose Turn off Pop-up Blocker, or alternatively, choose Pop-up Blocker Settings and add the DVMAX Scheduler web address as an exception.

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·         Click Change Advanced power settings

·        Next to USB Settings, disable USB selective suspend setting

 

Adjust Web Browser Settings

Internet Explorer and Microsoft Edge is not recommended for use with DVMAX.

Firefox:

  • Disable Smooth Scrolling
    • Click on the icon with three horizontal bars in the top right
    and choose Options
    • .
  • Click on the Tabs icon at the top.
  • Uncheck "Open new windows in a new tab instead".
  • Click on the Content icon at the top.
  • Uncheck "Block pop-up windows", or alternatively click on Exceptions and add the DVMAX Scheduler web address to the list of exceptions.
    • Disable Smooth Scrolling
  • Click on the Advanced icon at the top.
    • Choose Settings
    • Under General, scroll to Browsing.
    • Uncheck Use Smooth Scrolling.
  • Clear browser history 
    • Click on the three horizontal bars in the top right and choose History.  Choose "clear recent history...".  Make sure the time range says Everything, and the first 5 boxes are checked.  Click the Clear Now button.  Close the browser and open Scheduler from DVMAX again. NOTE, this should be done on a regular basis

 
Chrome

  • Empty Cache
    • In the top right corner, click
    the button with 3 horizontal lines
    • three vertical dots, then choose Settings
    Scroll to the section titled
    • On the left, choose On Startup
    • Select Open the new
    Tabbed
    • Tab Page
  • Scroll to the bottom and click the link "Show advanced Settings"
    • A section labeled "Privacy" will appear.
    • On the left, choose Security and Privacy
    • Select the Advanced tab
    • Click the Clear browsing data button
    Make sure you have set "Obliterate the following items from:" to "the beginning of
    • Set the Time range to "All time".
    Ensure empty the cache is selected
    • It is recommended to have the first 4 checkboxes checked.
    • Click Clear
    browsing
    • data.
  • Disable Smooth Scrolling
    • til
    • until you see Smooth Scrolling (Or search for it)
    • Set the dropdown to Disable


Configure Windows Feature: Data Execution Prevention (DEP) 

Applies to: DVMAX version 7.0.12r6 and lower only. Users on DVMAX versions 7.5 and higher do not need to change default settings.

Windows Feature "Data Execution Prevention" will terminate/crash DVMAX upon startup if it is not configured correctly. We suggest that you set Data Execution Prevention to monitor Windows processes ONLY, instead of ALL applications.

1. Right click My Computer or Computer (may be located in the 'Start' menu)
2. Select Properties.
3. Click the Advanced tab (Windows XP) or Advanced System Settings link (Vista, 7 and higher)

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4. In the Performance section, click the Settings button.
5. Click the Data Execution Prevention tab.
6. Select Turn on DEP for essential Windows program and services only.
You must reboot your computer for this change to take effect.

Date Format

Your date format must be in mm/dd/yy format and be consistent across all computers that access DVMAX in any shape or form. This includes the Server, workstations, and any external integrations (lab equipment, etc.) that talk to DVMAX.

Network Setup

While DVMAX can work on both wireless and wired connections, the DVMAX Server MUST be wired with  with an ethernet cable.
Workstations can be configured wirelessly, but connectivity and performance can vary due to enviromental environmental limitations (brick walls, poor signal, occasional interferanceinterference). The best performance can be achieved with wiring all connections via Ethernet.

Server Reboot

We recommend a restart of the server computer every 30 days. This can be done in conjunction with any necessary updates to the server that require a restart. DVMAXServer DVMAXServer.exe can be added to your startup items but should never be added as a task in the windows task scheduler.  

(warning) Always  Always check our our Certification Matrix for DVMAX Practice Product Line document before upgrading your Server Operating System.

Client Application Relaunch

We recommend a daily relaunch of the DVMAX client application on each workstation. 

Microsoft Office 2016 and Office 365

Microsoft Office 2016 and Office 365 are incompatible with DVMAX v7.0.12 and lower. DVMAX will not open after a clinic upgrades to Office 2016 or Office 365 (this upgrade may be done automatically by Microsoft).  Clinics should upgrade to the latest version of DVMAX (refer to the Upgrade Process by Version document for additional upgrade information) or remove Microsoft Office from the workstation.