Following is a list of functions on multiple Operating Systems that should be configured on any computer, whether it be a server or workstation. Some settings are not applicable on certain Operating Systems so pay special attention to whether a specific function applies to you.
NOTE: Instructions for changing the setting may vary based on Operating System version.
In addition to this, many functions will require you to exclude DVMAX from any anti-virus software installed on your workstations. Below are the typical locations of DVMAX-related programs:
DVMAX Client Paths:
C:/Program Files/DVMAXProgramFiles(current version number)/DVMAXClientFolder/
C:/Program Files (x86)/DVMAXProgramFiles(current version number)/DVMAXClientFolder/
DVMAX Server paths:
C:/Program Files/DVMAXProgramFiles(current version number)/DVMAXServerFolder/
C:/Program Files (x86)/DVMAXProgramFiles(current version number)/DVMAXServerFolder/
DVMAX Single User paths:
C:/Program Files/DVMAXProgramFiles(current version number)/DVMAXSUFolder/
C:/Program Files (x86)/DVMAXProgramFiles(current version number)/DVMAXSUFolder/
Exclude DVMAX from Windows Firewall
Applies to: Windows XP, Vista, 7 and higher, Server 2003 and higher (if Firewall is even ON)
Choose Start --> Control Panel
Locate Windows Firewall and open it.
If you do NOT see it, locate 'System & Security' and Open it - then choose Windows Firewall from there.
On the left - if Windows Firewall is ON, choose 'Allow a program through Windows Firewall'.
A list of Applications will appear, click Browse at the bottom and point to DVMAX Client and/or DVMAX Server (if on the server computer). Typical locations are listed at the beginning of this document.
Turn off User Account Control
Applies to: Vista & Windows 7, 8 and higher
If you are running Windows Vista or Windows 7 or higher, complete this step. User Account Control (UAC) on Windows can cause a number of issues with DVMAX Practice. The best way to handle this is to turn off the UAC security setting altogether.
To disable UAC (Win 7):
- Click the Windows/Start button at the bottom left portion of the screen and choose Control Panel.
- Locate and click User Accounts and Family Safety.
- Click User Accounts.
- Choose "Change User Account Control Settings"
- Drag the slider down to "Never".
- Reboot your computer for these changes to take effect.
Win 8:
- Hover your mouse in the lower right corner of the desktop, until your toolbar "pops out"
- Click on "Settings"
- Choose Control Panel
- Locate and click User Accounts and Family Safety.
- Click User Accounts.
- Choose "Change User Account Control Settings"
- Drag the slider to "never".
- Reboot your computer for these changes to take effect.
Exclude DVMAX From AntiVirus Software
There are dozens of AntiVirus software to choose from. Be sure to use a package that allows you to exclude programs and/or files from it. Use the paths listed at the beginning of this document to locate and exclude DVMAX from any AntiVirus software you're using.
Exclude DVMAX From 3rd Party Backup
This step only applies to the DVMAX Server computer. If you are using a backup program to backup your server's hard drive, make sure that it is excluding the "live" DVMAX Data, typically located in:
C:\DVMAXDatabaseFiles\DVMAXDataFolder
You should backup everything else, including the DVMAX backups that get created on a daily basis, typically located in:
C:\DVMAXDatabaseFiles\DVMAXBackupsFolder
Configure Windows Feature: Data Execution Prevention (DEP)
Applies to: Windows XP, Vista, 7 and higher, Windows Server 2003 and higher
Windows Feature "Data Execution Prevention" will terminate/crash DVMAX upon startup if it is not configured correctly. We suggest that you set Data Execution Prevention to monitor Windows processes ONLY, instead of ALL applications.
1. Right click My Computer or Computer (may be located in the 'Start' menu)
2. Select Properties.
3. Click the Advanced tab (Windows XP) or Advanced System Settings link (Vista, 7)
4. In the Performance section, click the Settings button.
5. Click the Data Execution Prevention tab.
6. Select Turn on DEP for essential Windows program and services only.
You must reboot your computer for this change to take effect.
Configure your Windows Theme
Applies to: Windows Vista, 7 and higher
Windows Vista and 7 have the ability to use more detailed 'themes' for your desktop and other icons. Depending on your video driver, these settings can slow your computer down, and thus cause a performance hit in DVMAX. We recommend you use The Windows Basic theme choices instead.
- Right Click on any empty area of your Desktop and choose Personalize.
- A list of themse will appear, you will see Aero themes and Basic themes.
- Choose any of the Basic themes (We recommend Windows Basic) and apply it.
Set your Font DPI to 96 (the default setting).
Applies to: Windows XP, Vista, 7 and higher
Most computers will be set this way already, but in some cases it will be set to something higher and this can cause visual problems in DVMAX. Lists of records and Patient reminders/recalls will appear empty when they should not. To avoid and/or correct this issue, make sure your Font DPI is set to 96.
Windows XP
1. Quit DVMax on the computer.
2. Right click on the Desktop and left click on Properties.
3. Click the Settings tab.
4. In the lower left portion of the screen click the Advanced button.
5. Immediately, you’ll see an option to change the Font DPI. Put a bullet in front of Font DPI 96 (normal) and click OK.
6. The computer must be restarted for these changes to take effect.
Windows Vista/Windows 7 and higher
1. Quit DVMax on the computer.
2. Right click on the Desktop and left click on Personalize.
3. In the lower left portion of the screen click Adjust Font Size (DPI).
4. Put a bullet in front of Default Scale (96 DPI) – fit more information.
5. Click OK to Save.
6. Close the window.
7. The computer must be restarted for these changes to take effect.
Power Settings - Disable System Standby and Sleep modes
Applies to: Windows XP, Vista, 7 and higher
Windows XP
Click Start and choose Control Panel.
Double click Power Options.
Change Turn off hard disk to Never.
Change System standby to Never.
Click OK to save the changes.
Note: For Laptops, only change these settings to Never when it is using a Power Supply, and not when it is on Battery.
Click Start and choose Control Panel.
Double click Network Connections.
Right click the active network connection and choose Properties.
On the right, click Configure.
Click the Power Management tab.
Uncheck Allow the computer to turn off this device to save power.
Click OK through the windows to save all changes.
Windows Vista & 7 and higher
Click Start and choose Control Panel.
At the top right, change it to View by: Small Icons
Double click on Network and Sharing Center.
On the right, double click your active connection link.
On the window that appears, click Properties.
At the top right click Configure.
Click the Power Management tab.
Uncheck Allow the computer to turn off this device to save power.
Click OK through the windows to save all changes.
Click Start and choose Control Panel.
Double click Power Options.
On the left, choose Change when the computer sleeps.
Change Put the computer to sleep to Never.
Note: If the computer is the DVMAX Server, proceed wth the next step, otherwise click Save Changes and move onto the next category in the document.
If this is the DVMAX Server computer, click Change advanced power settings, next.
Click on the '+' in front of Hard Disk.
Click on the '+" in front of Turn off hard disk after.
Click on the drop down option and change it to Never.
Click OK, and Save Changes to complete the configuration.
Adjust Web Browser Settings
Depending on which web browser you decide to use with DVMAX, some settings will need to be adjusted. We've included them below. (Instructions for adjusting these settings may differ based on the version of the web browser).
NOTE: Add-ons, and advertising toolbar search tools are notoriously known to have an adverse effect on browser performance. If things are not working as expected, look into uninstalling these programs.
You must have Allow Cookies enabled on the browser you use for the Scheduler/Boarding in order for functionality to work.
Internet Explorer:
- Add DVMAX Scheduler to list of trusted sites
- Click on the Tools menu and choose Internet Options.
- Click on the Security tab.
- Click on the Trusted Sites green checkmark icon.
- Click the Sites button.
- Add the DVMAX Scheduler address to the trusted sites (You will need to uncheck "Requires server verification https: for all sites in this zone")
- Click Close and OK.
- Turn off Pop-Up Blocker
- Click on the Tools menu again and choose Pop-up Blocker
- Choose Turn off Pop-up Blocker, or alternatively, choose Pop-up Blocker Settings and add the DVMAX Scheduler web address as an exception.
Firefox:
- Turn off Pop-Up Blocker
- Click on the icon with three horizontal bars in the top right and choose Options.
- Click on the Tabs icon at the top.
- Uncheck "Open new windows in a new tab instead".
- Click on the Content icon at the top.
- Uncheck "Block pop-up windows", or alternatively click on Exceptions and add the DVMAX Scheduler web address to the list of exceptions.
- Disable Smooth Scrolling
- Click on the Advanced icon at the top.
- Uncheck Use Smooth Scrolling.
- Clear browser history
- Click on the three horizontal bars in the top right and choose History. Choose "clear recent history...". Make sure the time range says Everything, and the first 5 boxes are checked. Click the Clear Now button. Close the browser and open Scheduler from DVMAX again.
Chrome
- Empty Cache
- In the top right corner, click the button with 3 horizontal lines, then choose Settings
- Scroll to the section titled On Startup
- Select Open the new Tabbed Page
- Scroll to the bottom and click the link "Show advanced Settings"
- A section labeled "Privacy" will appear. Click the Clear browsing data button
- Make sure you have set "Obliterate the following items from:" to "the beginning of time".
- Ensure empty the cache is selected.
- Click Clear browsing data.
- Disable Smooth Scrolling
- Get into Flags by typing in "chrome://flags/" (no quotes)
- Scroll down til you see Smooth Scrolling
- Click Disable
Network Setup
While DVMAX can work on both wireless and wired connections, the DVMAX Server MUST be wired with an ethernet cable.
Workstations can be configured wirelessly, but connectivity and performance can vary due to enviromental limitations (brick walls, poor signal, occasional interferance). The best performance can be achieved with wiring all connections via Ethernet.
Microsoft Office 2016 and Office 365
Microsoft Office 2016 and Office 365 are incompatible with DVMAX v7.0.12 and lower. DVMAX will not open after a clinic upgrades to Office 2016 or Office 365 (this upgrade may be done automatically by Microsoft). Clinics should upgrade to the latest version of DVMAX (refer to the Upgrade Process by Version document for additional upgrade information) or remove Microsoft Office from the workstation.